Why Does DressLily Ask Me to Verify My Payment

Because your order has been held for a standard anti-fraud check by Dresslily.

"But I already gave you my payment details - why do you need anything more???"

Sometimes, unfortunately, online fraudsters steal people's credit card details or PayPal accounts.

Then, they use stolen details to order products online.

When you pay us by your credit card or bank card, the payment is processed by PayPal and not by us directly. Therefore, we have not seen any of your financial details or your credit card details.

This is why we have to ensure whether the payment was authorized by the payment account holder or not. To protect everyone against a small number of fraudsters, we have to apply these ID checks at random.