What if My Package is Delayed Held in the Customs

From several years of shipping thousands of orders a week, we can confirm that in over 99.9% of shipments from DresLily there is no issue whatsoever with Customs clearance. In the majority of the rare cases subject to a delay in Customs, the product are released and delivered successfully. This is because the clearance via normal shipping methods (couriers or post) is handled professionally by the shipping company, and DressLily is an experienced provider of correct shipping documentation and compliant products and packaging.

Who is liable for Customs Clearance ?

As the importer customer is always liable for customs clearance and import duties

Here are some examples:

a.The products your have ordered are prohibited or cannot be imported in your country

b.You refuse to pay the tax and import duties

c. You are unable to provide specific licences/certification needed by the Customs

In such cases above, customer is responsible. DressLily will not offer any compensation no matter the item is being held or destroyed by the customs.

However, if a mistake has been made on DressLily’s side, please Contact Us for a fair and reasonable resolution.