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- Subject: How To Modify Items In My Order
The order information cannot be modified once the order is placed. Please see the conditions below: 1. If you haven’t paid the order: You have to cancel it in your ...
- Subject: How to Change Payment Option
Customer: My order status is waiting for payment ( unpaid), how can I change the payment method? No sorry, at this time we suggest you place another order and selec...
- Subject: My Order Status Hasn't Been Updated After My Cancelation
Please allow 1 to 2 business days for us to cancel your order. Once the cancelation has been completed we will send you a confirmation email. And the order sattus will also be ...
- Subject: I Have Canceled My Order, When Will Dresslily Refund Me
1.Refund to PayPal: 3-7 business days 2. Refund to Credit Card: 7-25 business days We will complete the refund in 3-5 business days on our end. The actual time ...
- Subject: Can DressLily Notify Me Once The Cancelation Has Been Done
Yes you will. Once we canceled the order for you, you will receive the cancelation confirmation E-mail immediately. Please check junk mails also if you do not get it.
- Subject: How To Cancel My Order
1. If you haven’t paid: Go to My Orders, Please click Cancel as follows: 2. If you have p...
- Subject: How To Track My Delivery
After your order has been shipped, we will notify you in your Rosegal account here and by email....
- Subject: My Parcel Has Not Been Delivered 25 business Days After Dispatched Date
Most postal deliveries will be received within 10-25 businesses ( not including weekends). It is possible your package is delayed due to an unforeseen situation such as weathe...
- Subject: There Are No Update In My Tracking Information
Sometimes slight delays are possible on registered airmail websites regarding tracking information. Unlike DHL or FedEx, standard mail companies are just slower to updat...
- Subject: Why Don't I Have A Tracking Number
For flat rate shipping, if you haven’t purchased the tracking option during the check out, there will be no tracking number. But please rest assured the package is on its way. ...