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- Subject: Do I Need to Pay Any Tax for My DressLily Order
Taxs totally depends on the local customs policy. The customer is solely responsible for customs taxs and any other customs-related charges if exists. Please consult your local...
- Subject: How to Get an Invoice for My Package
There are several possibilities depending on the shipping method you selected during the check-out: -Orders shipped with Standard Shipping and Flat Rate Shipping: ...
- Subject: What if My Package is Delayed Held in the Customs
From several years of shipping thousands of orders a week, we can confirm that in over 99.9% of shipments from DresLily there is no issue whatsoever with Customs clearance. In ...
- Subject: How To Return My Item for a Refund
30 Days Return Warranty Please contact us within 30 days of receiving your item. Faulty products can be returned to us if they have the following types of qua...
- Subject: When Will I Know You Have You Received My Returned Product
We will contact you within 1-3 business days of receiving the package to compensate you. After this timeframe, if you haven’t heard from us please contact us . Please re...
- Subject: Special Warranty Notes
-All returns must first be authorized by our customer support team. Once the return is approved, our team will provide with a RMA form. Returned items without an RMA form will ...
- Subject: My Product Is Not Faulty But I Just Don't Want It Anymore
Please contact us within 30 days of receiving your item.If you wish to return the item for an exchange or refund you will have to pay the shipping cost both ways. We will do o...
- Subject: Do You Have A Return Address
All returns must first be approved by our customer service team. if approved, you will be provided with an RMA form containing our return address and return instructions. Retur...
- Subject: What Is the Compensation Timeframe for Returned Product?
DressLily will get back to you within 1-3 business days of receiving the item to offer you compensation. If you choose a repair, we will send the item to the factory first and ...
- Subject: I Have Ordered the Wrong Size or the Wrong product
We understand, we all make mistakes. You are welcome to contact us and to explain the situatio...